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Agency Profile

The Agency Profile page is where administrators manage the organization's identity and public-facing details, such as agency name, contact info, timezone, address, branding, and tax exemption status.

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For notification defaults, security, and the other settings areas, see Agency Settings.

Accessing Agency Profile​

  1. In the left-hand menu, select Agency.
  2. On the bar at the top, select Agency Settings.
  3. Select Agency Config, then the Agency Profile page.

Only Agency Admins can edit the agency profile.

Agency Profile page in Agency Settings

There is no Save button. Each change saves on its own a moment after you make it. A small message in the upper-right corner of the page and a brief "Saved" notice tell you it worked; if it didn't, you'll see "Could not save" with a red notice so you can fix the field and try again.

Read-only summary on the Dashboard

The Agency Info tab on the Dashboard shows a read-only view of the same details. All changes are made in Agency Settings.

👉 Not sure where to start? Follow Agency Setup Guide.

Agency Info tab on the Dashboard

Agency Details​

  • Agency name (required) — your organization's official name
  • Short name — optional shorter name used in tight spaces
  • Type — Fire Department, Emergency Medical Services, Police Department, Search and Rescue, Emergency Management, Marine Patrol, Lifeguard Service, Air Rescue, Helicopter Emergency Medical Service, Flight Safety, Ski Patrol, Mountain Rescue, or Other
  • Agency Color — pick a color or enter a hex code such as #0B1F3A. It's saved once it's a complete color.

Select the round logo at the left to upload or replace it; use the small trash icon to remove it. The logo and color appear on the Digital ID card and its wallet passes. Removing the logo leaves the Digital ID card and wallet passes without a logo until you upload a new one.

  • PNG, JPG, or other common image formats
  • Square images look best (the logo is shown as a circle)

Contact Information​

All optional: Phone, Email, and Website. Members use these to reach your agency.

Primary Location and Timezone​

  • Address — search for your physical address and pick it from the list, or enter it manually. A P.O. box is fine for mail, but it can't be used to calculate mileage, so RAM shows a warning until a physical address is on file. Once it is, you'll see a Physical address on file badge.
  • Country
  • Timezone — decides when scheduled emails and expiration checks run. It isn't the timezone members see times in: each member sees their own (My Acct. Settings), or their browser's. Make sure it matches where your agency operates.

Tax Exemption Status (if applicable)​

Eligible nonprofit agencies receive nonprofit pricing.

  1. Turn on Tax-exempt nonprofit.
  2. Enter your EIN in the format 12-3456789.
  3. Upload your IRS determination letter (Upload IRS determination letter). PDF or an image works.

A status badge appears beside the heading: Status: Pending review while RAM staff review it (usually 1–2 business days), then Status: Verified.

  • Once your status is verified, the switch is locked and the EIN can no longer be edited. Contact support to request changes.
  • After an EIN is saved, only the last four digits are shown.
  • You can view, Replace document, or Remove the letter. Removing it deletes the file; your nonprofit status stays as it is, but RAM staff may ask for the letter again.
EINs must be unique

Each EIN can only be registered to one active agency. If you try to save an EIN that another agency is already using, you'll see this error:

This tax-exempt ID (EIN) is already registered to another agency. If you believe this is a mistake, please contact RAM support.

This usually means one of the following:

  • The EIN was typed in by mistake — double-check the number on your IRS determination letter.
  • The EIN belongs to a related but separate agency that's already using RAM. Two distinct agencies can't share one EIN; if you operate multiple chapters under the same parent, contact RAM support to discuss the right structure for your organization.
  • A duplicate registration exists in error. Reach out to RAM support and we'll help reconcile the records.

Spaces typed before or after the EIN are removed automatically.