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Rescue Agency Manager

Rescue Agency Manager (RAM) helps search and rescue organizations, volunteer fire departments, and emergency response teams manage their people, qualifications, activities, equipment, and working animals in one place.

Choose Your Path​

I'm a Team Member​

Use this path if you were invited to join an agency on RAM.

Start here:

  1. Open the invitation link in your email. RAM signs you in and asks you to set a password.
  2. To return to RAM later, go to app.rescueagencymanager.com and sign in with your email and password. If your agency allows it, you can also use Sign in with Google.
  3. Set up your profile
  4. Add your certifications
  5. Log your activities

I'm an Agency Administrator​

Use this path if you are setting up RAM for your organization.

Start here:

  1. Follow the Agency Setup Guide to complete the required steps in the right order.
  2. Set up certifications.
  3. Set up asset tracking

What RAM Does​

Track Your Team​

Manage members, emergency contacts, certifications, and qualifications. Know who's certified for what at a glance.

Schedule and Log Activities​

Plan trainings and events on a shared calendar, check in on arrival, and keep a service log of hours, training, and mileage.

Monitor Certifications​

Never let a certification expire unnoticed. RAM tracks expiration dates and sends automatic reminders to members and administrators.

Manage Equipment​

Full inventory management with storage locations, assignment tracking, QR codes, and maintenance scheduling. Members also keep their own gear under My Assets. Know where every piece of gear is.

Map Your Operations​

Build maps for searches, events and training: markers, routes, areas and labels, printed to scale. Run an operation on a map to check people in, assign tasks and log what happens. See Maps & Operations.

Coordinate Working Animals​

Track K9s (dogs) with their handlers, veterinary records, certifications, and emergency profiles via QR code.

Feature Overview​

FeatureWhat It DoesWho Uses It
Member ManagementTrack team members, roles, and contact infoAdmins, members with Create or Edit members
CertificationsMonitor qualifications and expiration datesEveryone
QualificationsNamed capabilities built from certifications, some earned automaticallyAdmins define; members work toward
ActivitiesCalendar, check-in, and service log of hoursEveryone
Asset ManagementTrack equipment, vehicles, and suppliesEveryone views; Inventory Managers and Admins change
Storage LocationsOrganize where equipment livesEveryone can view; members with Edit storage locations and Admins can change
Maps & OperationsBuild maps and run operations on themEveryone keeps personal maps; agency maps by map access level
Working AnimalsTrack K9s, handlers, and animal certificationsAdmins, handlers, and members with animal permissions
NotificationsAutomatic alerts for expirations and maintenanceEveryone
Audit LogsRecord of actions taken in the agencyAdmins and members with View the audit log

For Administrators​

TaskGuide
Set up my agencyAgency Setup Guide
Create certification templatesCertification Templates
Configure asset trackingAsset Management
Manage team membersTeam Management
Configure notificationsNotification Settings
Manage working animalsAnimal Management
Run an operation on a mapRunning an Operation on a Map
Start an incidentStarting an Incident

For Team Members​

TaskGuide
Update my profileMy Profile
Add certificationsMy Certifications
Log activities and check inMy Activities
Use the calendarActivity Calendar
Manage my gearWorking with Assets
Work on a mapWorking on the Map
View my animalsWorking with Animals
Change my password or notificationsAccount Settings
Get helpGetting Support

Coming Soon​

New features are in development. Anything still in early testing, such as GPS tracking, is experimental and not currently supported, and isn't turned on by default. See the Roadmap for what's planned and what's new.

Get Help​

In the App:

  • Select help icons (?) throughout the interface
  • Select the Support icon in the top bar to open help documents, My Tickets, a new ticket, or an enhancement request

Contact Us:

Documentation Sections​

SectionDescription
Admin GuideAgency setup, configuration, and management
User GuideDay-to-day usage for team members
Maps & OperationsMaps, operations and starting an incident
RoadmapUpcoming features and what's new

Ready to get started? Choose your path above or browse the sidebar to find what you need.