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My Profile

Your profile contains your personal information, emergency contacts, and qualifications. Keeping this information current helps your agency stay organized and ensures you can be reached in emergencies.

My Profile View

Accessing Your Profile​

  1. Click your username or profile icon in the top-right corner
  2. Select My Profile from the dropdown menu
  3. Or click My Profile in the left sidebar

Profile Information​

Basic Information​

FieldDescription
First NameYour legal first name
Last NameYour legal last name
EmailYour login email (contact admin to change)
PhonePrimary contact number
AddressHome address

Editing Your Profile​

  1. Click the Edit button on your profile
  2. Update the fields you need to change
  3. Click Save

My Profile Edit

tip

Keep your phone number and address current — this information may be used for emergency callouts.

Emergency Contacts​

Emergency contacts are critical for rescue organizations. Add multiple contacts with complete information.

Emergency Contacts

Adding an Emergency Contact​

  1. Go to the Emergency Contacts section
  2. Click Add Contact
  3. Enter:
    • Contact name
    • Relationship (spouse, parent, friend, etc.)
    • Phone number(s)
    • Email address (optional)
  4. Save

Best Practices​

  • Add at least two emergency contacts
  • Include contacts who are usually reachable
  • Verify phone numbers are correct
  • Update if contact information changes

Profile Photo​

A profile photo helps team members recognize you.

Uploading a Photo​

  1. Click the profile photo placeholder or edit icon
  2. Select an image from your device
  3. Crop if needed
  4. Click Save

Photo Guidelines​

  • Clear, recent photo of your face
  • Professional appearance preferred
  • Formats: JPG, PNG
  • Will be cropped to a square

Qualifications & Specialties​

This section shows your skills and operational roles.

Specialties​

Specialties are assigned by your administrator based on your certifications:

  • K9 Handler
  • Medical Officer
  • Team Leader
  • Rope Technician
  • etc.

You cannot add specialties yourself — they're based on your qualification status.

Skills & Languages​

Some agencies allow you to add:

  • Special skills
  • Languages spoken
  • Other qualifications

Viewing Your Certifications​

Quick access to your certifications is available from your profile:

  1. Go to My Profile
  2. Find the Certifications section
  3. See your current certification status
  4. Click to view full details

For complete certification management, see My Certifications.

Account Security​

Changing Your Password​

  1. Go to Settings → Change Password (or find it in your profile)
  2. Enter your current password
  3. Enter your new password
  4. Confirm the new password
  5. Click Save

For detailed password information, see Account Settings.

Password Requirements
  • Minimum 10 characters
  • At least one uppercase letter (A-Z)
  • At least one lowercase letter (a-z)
  • At least one number (0-9)
  • At least one special character (!@#$%^&*)

Assigned Items​

Your profile may show items assigned to you:

Assigned Assets​

Equipment currently checked out to you:

  • Asset name and ID
  • When assigned
  • Quick link to return

Assigned Animals​

If you're a handler for working animals:

  • Animal name and photo
  • Your role (Primary/Backup)
  • Link to animal profile

Activity Log​

View your recent activity in RAM:

  • Profile updates
  • Certifications added
  • Equipment checked out/returned
  • Other actions

This helps you track what you've done and when.

Privacy​

Who Can See Your Profile​

InformationVisibility
Name, role, specialtiesAll team members
Phone, emailAdministrators, team leads
Address, emergency contactsAdministrators only
CertificationsBased on agency settings

Data Accuracy​

You're responsible for keeping your information accurate. Outdated information can cause problems during emergencies.

Common Questions​

How do I change my email address?​

Contact your agency administrator — email changes require verification.

Why can't I edit certain fields?​

Some fields are managed by administrators (role, agency assignment, etc.).

My specialties are wrong​

Specialties are based on certifications. Add the required certifications or contact your administrator.