My Profile
Your profile holds your membership details, contact information, and emergency contacts. Keeping it current helps your agency reach you, and reach the right people if something happens to you.
Opening Your Profile
- Select your photo or initials in the upper-right corner
- Choose My Profile
You can also open Dashboard in the left sidebar and select My Profile at the top of the page.
What the Page Shows
| Section | Contents |
|---|---|
| Identity | Your photo, name, membership type, and status |
| Contact | Primary email, primary phone, mailing address, date of birth |
| Emergency contacts | A primary and an alternate contact |
| My service | Service hours, training hours, and deployments, for this year and all time, with a link to your service log |
| My certifications | How many are current and how many expire within 90 days, with links to view or add |
| System access | Whether you're an administrator or a member, and any additional roles you hold |
A missing item appears as a link such as Add phone number or Add emergency contact. Select it to go straight to the edit page.
What you can do in RAM depends on your access and any additional roles. See Roles & Permissions.
Editing Your Profile
- Select Edit profile at the top of the page
- Change what you need
- Select Save changes
Nothing is saved until you select Save changes. If you leave with unsaved changes, the page marks them as unsaved.
Personal
| Field | Notes |
|---|---|
| First name, Last name | |
| Email address | Locked; use Change email (see below) |
| Date of birth | Optional |
| Photo | Upload photo or Change photo. Any image file works |
Contact
| Field | Notes |
|---|---|
| Primary phone | With a type: Home, Work, Mobile, or Other |
| Secondary phone | Optional, with a type |
| Address | Your mailing address |
Keep your phone number and address current. Your agency may use them for call-outs.
Changing Your Email
- On the edit page, select Change email
- Enter the new email address and your current password
- RAM sends a confirmation link to the new address
- Select the link. Until you do, your current address keeps working, so a typo can't lock you out
While a change is waiting you can Resend the link or Cancel the change. Some agencies lock email changes; in that case the field says Locked by your agency.
Agency Membership
Membership type, status, member number, start date, rank, positions, and invite groups are set by your agency. You can read them on the edit page but not change them. Contact an administrator if something is wrong.
Emergency Contacts
Add two people your agency can reach if you're hurt or have an emergency during an activity.
- On the edit page, find Emergency contacts
- For the primary and alternate contacts, enter Contact Name, Relationship, and Phone
- Select Save changes
Choose people who are usually reachable, and update them when their details change.
Digital ID card
At the bottom of the edit page, Digital ID card lets you make a QR code for the back of your agency ID card. Anyone who scans it sees your photo, name, agency, rank, positions, member number, and the year you joined, plus only the extra information you choose to share (emergency contacts and certifications). No RAM account is needed to scan it.
- Switch on Enable digital ID card
- Under Information shared publicly, choose whether to share Emergency contacts, Current certifications, and Expired certifications
- Use Copy link, Preview card, or Download QR code. Apple Wallet and Google Wallet buttons appear when available
Sharing emergency contacts asks you to confirm first. If the card has an expiry date, regenerate it to renew. If your agency has turned the Digital ID card off, you'll see a notice and can't enable one.
If You Leave Your Agency
If your agency removes you from its roster, your account is archived, not deleted:
- Your service record (incidents, hours, certifications) stays with the agency. That's the agency's record.
- Your personal details (address, phone numbers, date of birth, emergency contacts, photo) are removed after a period your agency sets (90 days by default).
- If you return, an administrator restores you onto the same record and you sign in and fill in your profile again. Your history is still there.
You can ask an administrator to delete your account entirely, history included, at any time.
Passwords and Security
Change your password under My Acct. Settings. See Account Settings.
Privacy
Members who hold View members can open your profile card, and every member holds it by default. They see your email, phone numbers, address, date of birth, membership details, emergency contacts, and roles. Members who don't hold it see only your name and photo in pickers. Members who hold View certifications (also on by default) can see your certifications on the Team Certifications tab. Your Digital ID card shares only what you switch on. If you're uneasy about any of this, ask your administrator which roles hold View members.
Common Questions
Why can't I edit certain fields?
Membership details and system access are managed by your agency. You also can't change your own roles.
How do I change my email address?
Use Change email on the edit page, as described above.
My qualifications look wrong
Some qualifications are earned automatically from your certifications. Add or renew the certifications they need on My Certifications, or ask an administrator.