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My Certifications

Track and manage all your certifications, training records, and credentials in one place. RAM helps you stay current and notifies you before certifications expire.

My Certifications List

Viewing Your Certifications​

Navigate to My Certifications from the left sidebar to see all your certifications organized by status:

StatusColorMeaning
ValidGreenCurrent and not expiring soon
Expiring SoonYellow/OrangeExpires within 30 days
ExpiredRedPast expiration date
PendingGrayAwaiting admin validation (if enabled)

Adding a New Certification​

Step-by-Step​

  1. Click the + Add Certification button
  2. Select a certification template from your agency's list

Add Certification Form

  1. Fill in the required information:
FieldDescription
Issue DateWhen you earned/received the certification
Expiration DateWhen it expires (may auto-calculate)
Issuing OrganizationWho issued it (often pre-filled)
Certificate NumberID number on the certificate (optional)
  1. Upload supporting documentation (recommended)
  2. Click Save
Template Required

You can only add certifications that match templates your agency has created. If you don't see your certification type, ask your administrator to add it.

Uploading Documentation​

Attach proof of your certifications for verification and record-keeping.

How to Upload​

  1. Click Upload or the attachment icon
  2. Select your file
  3. Wait for upload to complete
  4. Verify the file appears

Accepted Formats​

FormatBest For
PDFOfficial certificates, training completions
JPG/PNGPhotos of cards, credentials

Maximum file size: 10MB

Tips for Good Uploads​

  • Capture the entire certificate clearly
  • Include both sides of cards
  • Ensure text is readable
  • Crop out unnecessary background

Certification Details​

Click any certification row to open the detail view in a right slide-out drawer (600px wide on desktop, full-width on mobile). It shows:

  • Issue and expiration dates
  • Issuing organization
  • Certificate number
  • Uploaded documentation
  • History of changes

If you own the record (or you're an admin), the Edit and Delete icons appear in the top-right of the drawer's sticky header. Edit opens the certification edit dialog; Delete prompts for confirmation before removing the record.

Expiration Notifications​

RAM automatically sends reminders before your certifications expire:

TimingAlert Level
30 days beforeFirst reminder
14 days beforeSecond reminder
7 days beforeUrgent reminder
3 days beforeCritical reminder
1 day beforeFinal reminder
Expiration dayExpired notice

Where You'll See Alerts​

  • Dashboard notifications
  • Email reminders (if enabled)
  • In-app notification bell
  • Certification list status
tip

Don't wait until the last minute — start your renewal process as soon as you get the 30-day reminder.

Renewing a Certification​

When a certification is about to expire:

Option 1: Update Existing​

  1. Find the certification in your list
  2. Click Edit or Renew
  3. Update the Issue Date and Expiration Date
  4. Upload new documentation
  5. Save

Option 2: Add New Record​

Some agencies prefer separate records for each renewal:

  1. Complete your renewal training
  2. Click Add Certification
  3. Select the same template
  4. Enter new dates
  5. Upload new documentation
  6. Save

Check with your agency for their preferred method.

Required Certifications​

Your agency may require certain certifications:

  • Required certifications appear on your list even if not yet earned
  • They show as "Required" or "Missing"
  • Complete these to be qualified for certain specialties

Certification Status Explained​

Valid​

Your certification is current and you're in good standing.

Expiring Soon​

Certification expires within 30 days. Start renewal process.

Expired​

Certification has passed its expiration date. Renew as soon as possible.

Pending Verification​

Some agencies require admin approval for new certifications. Awaiting review.

Not Started​

A required certification you haven't added yet.

Editing Certifications​

To update certification information:

  1. Find the certification
  2. Click Edit
  3. Update the fields
  4. Save changes

What You Can Edit​

  • Issue date
  • Expiration date
  • Certificate number
  • Notes
  • Documentation (add/replace)

What You Can't Edit​

  • Certification template/type (add a new one instead)
  • Past activity logs

Deleting Certifications​

Certifications typically cannot be deleted by users — this maintains an accurate historical record.

If a certification was added in error:

  1. Contact your agency administrator
  2. Explain the issue
  3. They can remove or archive it

Multiple Agencies​

If you belong to multiple agencies:

  • Each agency has its own certification requirements
  • The same certification may satisfy multiple agencies
  • Switch agencies to see agency-specific views

Common Questions​

Why can't I find my certification type?​

Your agency must create a template for that certification. Contact your administrator to add it.

Can I add certifications from before I joined?​

Yes — add historical certifications with their original dates. This creates a complete record.

What if my certification doesn't expire?​

Set no expiration date, or your agency may have a template marked as non-expiring.

Who can see my certifications?​

  • You can always see your own
  • Administrators can view team certifications
  • Training coordinators may have access
  • Specifics depend on agency settings

Best Practices​

Stay Ahead​

  • Start renewals 60-90 days before expiration
  • Don't wait for the final reminder
  • Schedule training early

Document Everything​

  • Upload proof for every certification
  • Keep backup copies of important certificates
  • Download your records periodically

Verify Accuracy​

  • Double-check dates match your certificates
  • Review your list periodically
  • Report errors to your administrator