My Certifications
Keep your certifications, clearances, and training records in one place. RAM shows what is current, what is expiring, and what your agency still needs from you, and reminds you before things expire.
Opening My Certifications
Select Certifications in the left sidebar. Every member can open the page, and it opens on My Certifications. Two more tabs depend on permissions: Team Certifications needs View certifications or Edit certifications for any member, and Qualifications needs View qualifications. Those tabs are covered in the admin guide.
You can also reach it from My Profile: select View my certifications.
Reading Your List
Each row shows the certification name and who issued it, when it was Issued, when it Expires, and two statuses.
Validity says whether the record is in force:
| Status | Meaning |
|---|---|
| Active | Current and not expiring soon |
| Expiring soon | Expires within 90 days. The dashboard and My Profile use the same window |
| Expired | Past its expiration date |
| Does not expire | No expiration date |
| Pending approval, Draft, Revoked, Archived | Other states a record can be in |
Verification says whether your agency has reviewed it:
| Status | Meaning |
|---|---|
| Verified | Your agency reviewed and approved it. It's now locked: you can no longer edit or delete it, but you can renew it. To change it, ask an administrator or a certification verifier to unlock it |
| Pending review | Submitted and waiting for review |
| Needs changes | Sent back to you. Correct it and it will be reviewed again |
| Not submitted | Saved but not yet submitted |
A Required tag marks records your agency requires of every member.
Finding Things
- Search certifications looks across your records
- Filters narrow by validity and by verification status
- Columns shows or hides columns
- The count tiles (Expired, Expiring, Pending review, and Needs changes when you have any) filter the list when clicked
- Sort by at the bottom: Needs attention first, Expires soonest, or Name
Select any row to open its details.
Required Records and Qualifications
If your agency requires a record you don't have yet, a box at the top lists it, for example 2 required records missing. Select a name to start adding it.
If your agency has qualifications for you to work toward, a Qualification requirements box lists only what is still needed. Select a chip to add that certification. + means the items are needed together, and OR means any one path satisfies the requirement. Some qualifications are earned automatically once your certifications meet the requirements.
Adding a Certification
- Select Add certification
- Choose a Record type: Certification, Background Check, Training Record, or Other. A member with Create certifications for any member adding for someone else also sees Medical Record, Vaccination, License, and Insurance. Templates exist only for Certification, Background Check, and Other, so a Training Record is always a record of your own
- Pick a Certification template if one fits. It fills in details and sets what your agency requires. Leave it blank for a record of your own
- Enter the Certification name (if no template), Issue date, and Expiration date (or select Does not expire). A template may calculate the expiration for you
- Fill in Issuing organization and any other fields shown
- Upload supporting documents
- Review and submit it to your agency
Your agency can require certain records to be added from a template. If the type you need isn't offered, ask an administrator.
Some templates are marked Restricted. You can't add one yourself: the list shows it unavailable with the reason. Ask an administrator, or someone who can create certifications for any member, to add it to your record. Once it's on your record it works like any other: you can edit it, attach documents, and renew it, and it's verified as usual.
If you already have it
You can hold each template once. When you pick a template you already have, the form is replaced by a warning:
- You already have the certificate's name. It also says when yours expires, or that it doesn't expire.
- A Renew button.
Select Renew to add the new certificate as a renewal. Your old one is kept in the record history. You can't add a second copy of the same template. Adding someone else's certificate shows This member already has instead.
A certificate you deleted, or an older version in the history, doesn't count. You can add that template again.
If the name looks like a template
If you leave the template blank and type a name, RAM checks it against your agency's templates. When the name is close to one, for example "CPR" when your agency has "CPR / AED", you see:
- This looks like the template's name
- Your agency has a template for it. Use the template so it is tracked and renewed.
Choose one before you go on:
| Button | What happens |
|---|---|
| Use template | Switches to the template. The certificate counts toward your agency's qualifications, gets expiration reminders, and can be renewed |
| Keep my own | Keeps your own name. It's saved as a separate certificate. It doesn't count toward qualifications that need the template |
Use the template whenever it's the same course. Choose Keep my own only for a different certificate that happens to have a similar name.
Uploading Documents
Attach proof such as a certificate, card, or training completion.
| Accepted | Details |
|---|---|
| PDF, JPG, PNG | Also HEIC and HEIF, the default for iPhone photos |
| Maximum size | 25 MB per file |
Capture the whole certificate, include both sides of a card, and make sure the text is readable.
Certification Details
Select a row to open its details in a panel on the right: dates, issuing organization, documents, and history. The top of the panel has these buttons:
| Button | What it does |
|---|---|
| View history | Shows every version of the certificate |
| Add renewal | Opens the Renew Certification window. See Renewing |
| Edit | Changes the record's details. Not available to the owner once the record is Verified |
| Delete | Removes it from your list. See Deleting |
A button you can't use is greyed out. Hover over it to see why.
The Row Menu
The ⋮ at the end of each row offers:
| Action | What it does |
|---|---|
| View document | Opens the uploaded file |
| Edit | Changes the record's details. Once a record is Verified, only an Agency Admin or a member with Edit certifications for any member can edit it. To change other details, ask an administrator or a certification verifier to unlock it |
| Renew | Replaces it with a new certificate for a new period. The old version is kept as history. You can renew your own record even after it's verified |
| Record history | Shows every version over time (appears once a record has been renewed). See Record history |
| Add prior version | Adds an older version to the history without changing the current one |
| Delete | Removes it from your list. Not available once the record is Verified. See below |
Renewing
Renew a certificate when you get a new one for the same course. Don't add a second record.
-
Find the certificate in your list.
-
Select ⋮ at the end of its row.
- You should see: a menu with Edit, Renew, Add prior version and Delete.
-
Select Renew.
- You should see: the Renew Certification window. The name, type and issuing organization are filled in from your old certificate.
-
Enter the new Issue Date.
- If the certificate comes from a template, Expiration Date is worked out for you. Otherwise, enter it.
-
Scroll down to Supporting Documents and upload the new certificate or card.
-
Select Renew.
- You should see: the new certificate in your list. The old one is gone from the list. You'll find it under Record history in the row menu.
If the new certificate expires sooner than the old one, RAM asks you to confirm. Check the dates. This usually means a typo.
The new certificate is checked like any new one. If your agency verifies certificates, it shows as pending until someone approves it.
From the details panel
You can also start a renewal from the panel on the right.
-
Select the certificate's row.
- You should see: its details in a panel on the right, with Add renewal at the top.
-
Select Add renewal.
- You should see: the same Renew Certification window. Carry on from step 4 above.
When a certificate has expired or expires soon, the bottom of the panel also has an Add renewal button.
You can also start a renewal from Add certification. Pick the template, and RAM offers Renew. See If you already have it.
Record history
Once a certificate has been renewed, Record history in its row menu shows every version, newest first. The newest is marked Current version. The ones before it are marked Previous version.
Agency Admins, and members with Delete certifications for any member, see a Delete button on each version.
Deleting
Delete asks you to confirm, then moves the record to Archives → Certifications. Its uploaded documents are kept with it. It can be restored for 180 days. After that it's destroyed. Members who hold Delete certifications for any member or Manage deleted certifications, and Agency Admins, can open that tab and restore it. Ask one of them if you deleted a record by mistake. A Verified record can't be deleted by its owner. Ask an administrator.
Deleting a renewal
If you delete the newest version of a renewed certificate, the version before it becomes current again. The confirmation says so before you choose:
Delete "CPR/AED"? It moves to Deleted Certifications, where it can be restored. The previous version (expires Nov 6, 2027) becomes current again.
Restoring the deleted version from Archives → Certifications reverses this. It becomes current again, and the other one goes back into the history.
Expiration Reminders
RAM sends reminders before a certification expires, in the app (notification bell) and by email. When they go out is set by your agency. You can turn email reminders off for yourself under My Acct. Settings (Receive Certification Statuses). See Account Settings.
Start renewing as soon as the first reminder arrives.
Multiple Agencies
Your account belongs to one agency, so the requirements and the list are that agency's.
Common Questions
Why can't I find my certification type?
Your agency may require a template for it. Ask an administrator to add one, or choose Other and describe it.
I added the same certificate twice. What now?
Before October 2026, RAM let you add a second copy instead of renewing. RAM has since linked those copies for you: the newest is current, and the older ones are in its Record history. Nothing was deleted.
I renewed by mistake. How do I go back?
Delete the renewal. The certificate you had before becomes current again.
- Find the certificate in your list. It shows the renewal's dates.
- Select ⋮ at the end of its row.
- You should see: a menu with Delete at the bottom.
- Select Delete.
- You should see: Delete certification? It says the previous version becomes current again, and when that one expires.
- Select Delete.
- You should see: the previous certificate back in your list, with its own dates.
Once the renewal is Verified, you can't delete it yourself. Ask an administrator. They can delete it from Record history.
If you change your mind, the deleted renewal can be restored from Archives → Certifications for 180 days.
Can I add certifications from before I joined?
Yes. Add them with their original dates for a complete record.
What if my certification doesn't expire?
Select Does not expire, or use a template that is set that way.
Who can see my certifications?
You always can. Members who hold View certifications (every member does by default) can also see them on the Team Certifications tab. If you turn on your Digital ID card, you decide whether it shows certifications (see My Profile).