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Account Settings

Your account settings control your password, notifications, and personal preferences in RAM.

Accessing Settings​

To open your account settings:

  1. Click your profile icon in the top right corner
  2. Select Settings from the dropdown
  3. Or go to My Profile → Settings

Account Settings Page

Changing Your Password​

When to Change​

  • Regular security practice (every 6-12 months)
  • If you suspect unauthorized access
  • After using a shared computer
  • If required by your agency policy

How to Change Your Password​

  1. Go to Settings → Security or Change Password
  2. Enter your current password
  3. Enter your new password
  4. Confirm the new password
  5. Click Save or Update Password

Change Password

Password Requirements​

Your new password must have:

RequirementExample
Minimum 10 charactersMyP@ssw0rd1
At least one uppercase letterA-Z
At least one lowercase lettera-z
At least one number0-9
At least one special character!@#$%^&*

Password Tips​

  • Don't reuse passwords from other sites
  • Consider using a password manager
  • Avoid personal information (birthdays, names)
  • Longer is generally better

Notification Preferences​

Control which notifications you receive and how.

Accessing Notification Settings​

  1. Go to Settings → Notifications
  2. Or My Profile → Notification Preferences

Notification Preferences

Notification Types​

NotificationDescription
Certification ExpirationAlerts when your certifications are expiring
Assignment UpdatesWhen equipment is assigned or returned
Team AnnouncementsMessages from your agency
System UpdatesImportant RAM updates

Delivery Methods​

Depending on your agency settings, notifications can be sent via:

  • In-App — Notification bell in RAM
  • Email — To your registered email address
  • Both — In-app and email

What You Can Control​

Some notifications are:

  • Customizable — You choose whether to receive them
  • Required — Your agency mandates them (cannot be disabled)

Required notifications typically include:

  • Critical expiration alerts
  • Security-related messages
  • Agency-wide announcements

Profile Information​

Updating Your Profile​

Basic profile information is managed in My Profile, but some settings appear here too:

FieldLocation
Name, phone, addressMy Profile
Email addressAccount Settings
PasswordAccount Settings
Notification preferencesAccount Settings
TimezoneAccount Settings or My Profile

Email Address​

Your email address is used for:

  • Login credentials
  • Password reset
  • Notifications
  • Agency communications

To change your email:

  1. Go to Settings → Account
  2. Enter your new email address
  3. Verify the change (confirmation may be required)
note

Changing your email may require verification and could affect your login.

Timezone Settings​

Your timezone affects how dates and times appear throughout RAM.

Setting Your Timezone​

  1. Go to Settings or My Profile
  2. Find Timezone setting
  3. Select your correct timezone
  4. Save changes

Why It Matters​

  • Certification expiration calculations
  • Activity log timestamps
  • Notification delivery timing
  • Report dates
tip

Use your actual operating timezone, not necessarily where the agency is headquartered.

Theme Preferences​

Light and Dark Mode​

Switch between visual themes:

  1. Click the theme toggle in the navigation
  2. Or go to Settings → Appearance
  3. Choose:
    • Light — Bright background
    • Dark — Dark background
    • System — Matches your device setting

Benefits of Dark Mode​

  • Easier on eyes in low light
  • May save battery on OLED screens
  • Personal preference

Session & Security​

Auto-Logout​

RAM automatically logs you out after a period of inactivity to protect your account. You'll see a warning before being logged out.

Session Timeout​

The timeout duration is set by your agency administrator. Typical settings:

  • 15-30 minutes for high-security environments
  • 1-4 hours for standard use
  • 8+ hours for low-risk environments

Staying Logged In​

To avoid timeouts:

  • Stay active in the application
  • Respond to the inactivity warning
  • Note: There's no "remember me" for security reasons

Logging Out​

Always log out when:

  • Using a shared computer
  • Finished for the day
  • Stepping away from your device

To log out:

  1. Click your profile icon
  2. Select Logout
  3. Confirm if prompted

Connected Devices​

Where You're Logged In​

Some settings may show active sessions:

InformationDescription
Device typeComputer, phone, tablet
BrowserChrome, Safari, etc.
LocationApproximate location
Last activeWhen you last used RAM

Ending Other Sessions​

If you see unfamiliar sessions:

  1. Click End Session or Log Out
  2. Consider changing your password
  3. Report suspicious activity to your admin

Account Deletion​

Can I Delete My Account?​

Account deletion is typically managed by your agency administrator. Contact them if you need to:

  • Leave an agency
  • Remove your account entirely
  • Transfer to a different agency

What Happens to My Data​

When leaving an agency:

  • Your profile may be deactivated (not deleted)
  • Historical records (certifications, activity) may be retained
  • Your personal login may remain for other agencies

Troubleshooting​

Password Reset Not Working​

  1. Check spam folder for reset email
  2. Verify you're using the correct email
  3. Wait a few minutes and try again
  4. Contact support if it persists

Not Receiving Notifications​

  1. Check notification settings are enabled
  2. Verify email address is correct
  3. Check spam/junk folder
  4. Add RAM to your email contacts
  5. Ask admin about agency notification settings

Settings Not Saving​

  1. Check for error messages
  2. Ensure all required fields are complete
  3. Try refreshing and re-entering
  4. Clear browser cache
  5. Try a different browser

Best Practices​

Security​

  • Use a strong, unique password
  • Log out on shared devices
  • Report suspicious activity
  • Keep your email address current

Notifications​

  • Enable important alerts (expirations)
  • Check RAM regularly even with email off
  • Update email if it changes

Profile​

  • Keep information current
  • Verify timezone is correct
  • Update emergency contacts