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Account Settings

Your account settings cover your password, sign-in sessions, notification choices, timezone, and calendar subscription.

Opening Account Settings​

  1. Select your photo or initials in the upper-right corner
  2. Choose My Acct. Settings

My Account Settings page with the Security Settings, Account Activity and Notification Preferences sections

The page has these sections: Security Settings, Account Activity, Notification Preferences, Privacy & Sharing, Regional Settings, and Calendar Integration. Select Save Settings at the bottom after changing preferences.

Signing In​

Way to sign inNotes
Email and passwordAlways available
Sign in with GoogleShown on the sign-in page where Google sign-in is turned on. Use the Google account with the same email address as your RAM account. Google sign-in only signs you in to an existing account; it never creates one

Your First Sign-In​

When an administrator invites you, you get an email with a link. Clicking it confirms your email address, signs you in automatically, and asks you to choose your own password. You don't need to copy the temporary password in the email. The link works for 7 days; after that, ask your administrator to resend it. Until your email is confirmed you can't sign in with a password.

Changing Your Password​

  1. Under Security Settings, select Change Password
  2. Enter your Current Password
  3. Enter and confirm your New Password
  4. Save

Change Password dialog with the password requirements checklist

Password Requirements​

A checklist in the dialog updates as you type. A password must:

  • Be at least 10 characters
  • Contain a letter and a number
  • Not be entirely numeric
  • Not be one of your last 3 passwords

RAM also rejects very common passwords and ones too similar to your name or email. Use a password you don't use anywhere else, and consider a password manager.

Forgot Your Password?​

On the sign-in page, select Reset password, enter your email address, and follow the link in the email.

Changing Your Email Address​

Open My Profile, select Edit profile, then Change email. RAM sends a confirmation link to the new address, and the change takes effect only when you select it. See My Profile.

Account Activity and Active Sessions​

Account Activity shows your last login, account status, whether your email is verified, and when the account was created.

Active Sessions shows where your account is signed in, in two lists: Browsers and Phone app. This device is marked, and you can:

  • Select Sign out on any other browser or phone
  • Select Sign out of other browsers. The RAM app on your phone stays signed in.

The RAM app stays signed in on a phone for 30 days. If you lose a phone, sign it out under Phone app. Changing your password signs out everything, phones included.

If a session looks unfamiliar, sign it out and change your password. Signed-out sessions are deleted after 14 days. A phone that receives Rapid Alerts is labeled; signing it out can interrupt alert delivery until you sign in again on the app.

Notification Preferences​

SettingWhat it does
Receive NewslettersUpdates about new features and announcements
Push Notifications (mobile app)Push notifications on the RAM mobile app
Receive EmailsTurn off to stop all RAM email notifications to you
Receive Certification StatusesEmail when your certifications or background checks are nearing expiration. Needs Receive Emails on

Notifications also appear under the bell in the top bar. Your agency decides which alerts it sends at all.

Privacy & Sharing​

Share Info with Other Agencies controls what happens when you check in to another agency's activity. When it is on, your contact information, emergency contact, and certifications are shared with the host agency so they can reach you in an emergency and verify qualifications. When it is off, you must join other agencies' activities as a public attendee.

Regional Settings​

SettingNotes
LanguageEnglish is the only option
TimezoneChoose from Eastern, Central, Mountain, Mountain (Arizona), Pacific, Alaska, or Hawaii. It sets how times are shown to you

Calendar Integration​

Calendar Subscription gives you a private link so your agency's activities appear in Google Calendar, Outlook, or Apple Calendar. They refresh automatically every few hours.

  1. Select Generate Calendar URL
  2. Copy the Calendar Feed URL
  3. Follow How to Add to Your Calendar App for your calendar

Use Regenerate URL if the link was shared by mistake (the old link stops working), or Disable to turn the feed off.

note

Your agency may also connect its own Google Calendar. That is set up by an administrator and doesn't need anything from you.

Light and Dark Mode​

Open the account menu in the upper-right corner and choose Dark Mode or Light Mode, where available.

Staying Signed In​

RAM signs you out after a period of inactivity to protect your account. A warning appears first. Your agency administrator sets how long that period is. Always choose Logout from the account menu on a shared computer.

Leaving an Agency​

Removing you from an agency is done by an administrator. Your account is archived rather than deleted, and your service record stays with the agency. Your personal details are removed after 90 days unless your agency chose a different period. See My Profile for details.

Troubleshooting​

Not Receiving Emails​

  1. Check your spam or junk folder
  2. Check that Receive Emails is on
  3. Confirm your email address is correct and verified
  4. Add notifications@rescueagencymanager.com to your contacts

Settings Not Saving​

  1. Look for an error message
  2. Refresh and try again
  3. Try a different browser, or contact support