📄️ Agency Setup Guide
Set up your agency in the right order so members can begin using RAM successfully
📄️ Agency Profile
Manage your organization's identity, contact details, and branding
📄️ Agency Settings
Configuring your organization's settings
📄️ Record & Certification Templates
Define and manage templates for certifications, background checks, training records, and other compliance tracking across your agency
📄️ Positions & Ranks
Define your agency's structure with positions (the jobs members hold) and ranks (seniority levels)
📄️ Team Management
Adding, managing, and organizing team members within your agency
📄️ Qualifications
Define qualifications built from certification requirements, and track who holds them or is still working toward them
📄️ Asset Setup
Set up asset types, asset IDs, and storage locations before your agency starts adding equipment
📄️ Asset Management
Guide to managing agency equipment, vehicles, and supplies in RAM
📄️ Animal Management
Keeping records for working animals (K9s), their handlers, medical information, and emergency QR profiles
📄️ Roles & Permissions
Learn how roles control access, assign the right access to members, and understand how roles differ from Groups
📄️ Starter Roles
The roles every agency starts with, what each one allows, and worked examples of roles for common jobs
📄️ Groups
Groups decide who acts together, such as who gets an alert or shares a chat, not who may do what
📄️ Permission Reference
Look up every Access Roles permission and learn what it allows, excludes, and requires
📄️ Rapid Alerts (Alpha)
Send call-outs to members' phones, manage the access keys that let devices receive them, and track responses
📄️ Bulk Records — Import & Export
How to back up, restore, or bulk-load member certifications and other records with a CSV file, what each column means, and how records move from pending review to verified and locked
📄️ Agency Notification Settings
Set up the scheduled emails RAM sends for certifications and assets, who receives them, and personal alert defaults
📄️ Agency Service Log
The Service Log for the whole agency, with member hours, approvals, categories, and the edit audit trail
📄️ Activity Sign-In Sheet & Check-In Management
Run attendance for an activity, check members in and out, add walk-ins, correct times afterward, and keep an accurate record.
📄️ Scheduling Activities
Create and manage activities on the calendar and the Activity List, invite members, and mirror the schedule to Google Calendar
📄️ Activity Settings
Set the rules for logging and checking in to activities, and manage activity categories, skill categories, and saved locations
📄️ Google Calendar Integration
Mirror your agency's scheduled activities to a Google calendar, choose the calendar, and keep the connection healthy
📄️ Agency Reports
Find and run the reports RAM produces for activities, certifications, assets, and alerts
📄️ Agency Documents
Share procedures, policies, forms, and links with your whole agency, and control who can download, print, or see an unmarked copy
📄️ Agency Subscription
See your agency's plan, member seats, and billing status, and where to change plans or manage payment
📄️ Digital ID Cards
Turn on the scannable digital ID card for your members, decide who can issue it and when it expires, and see what members receive
📄️ Archives
Restore archived members and assets, recover deleted certifications within 180 days and deleted qualifications within 30 days, and know what is kept for good and what is destroyed