📄️ Agency Setup Guide
Step-by-step setup guide with the correct order to configure your agency in RAM
📄️ Agency Profile
Manage your organization's identity, contact details, and branding
📄️ Agency Settings
Configuring your organization's settings
📄️ Record & Certification Templates
Define and manage templates for certifications, background checks, training records, and other compliance tracking across your agency
📄️ Positions & Ranks
Define organizational structure with positions (roles) and ranks (seniority levels) for your agency
📄️ Agency Notification Settings
Configure agency-wide notification policies, defaults, and recipients
📄️ Team Management
Adding, managing, and organizing team members within your agency
📄️ Agency Specialties
Define specialties with certification requirements to track member capabilities and enable auto-assignment
📄️ Animal Management
Managing working animals (K9s, horses, etc.) and their assignments
📄️ Asset Management
Complete guide to managing equipment, gear, and inventory in RAM
📄️ Roles & Permissions
Decide who can do what in your agency — assign roles to members and customize which permissions each role grants
📄️ Rapid Alerts (Alpha)
Set up and manage rapid emergency alert broadcasts with device licensing and shared device support
📄️ Bulk Records — Import & Export
How to back up, restore, or bulk-load member certifications and other records via CSV. Covers each column's meaning, the record lifecycle (editable → validated → locked), and how to avoid surprises on round-trip.
📄️ Agency Activities
Managing agency-wide activity tracking, validation, categories, and edit audit trails
📄️ Activity Sign-In Sheet & Check-In Management
Run attendance on the day of an activity — check members in and out, back-date entries, and keep an accurate accountability record.
📄️ Event Calendar
Managing agency events, training sessions, and operations with timezone support