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Frequently Asked Questions

Quick answers to common questions about RAM.

Getting Started​

How do I join an agency?​

You need an invitation from your agency administrator. Check your email for an invitation link. If you haven't received one, contact your team leader or agency admin.

I forgot my password. How do I reset it?​

  1. Go to the login page
  2. Click Forgot Password
  3. Enter your email address
  4. Check your email for a reset link
  5. Follow the link to create a new password

Certifications​

How do I add a certification?​

  1. Go to My Certifications or Records
  2. Click Add Certification or Add Record
  3. Select the certification type from your agency's templates
  4. Enter the issue date and expiration date
  5. Upload a photo or PDF of the certificate (optional but recommended)
  6. Save

Why can't I find my certification type?​

Your agency administrator must first create a Certification Template for that type. Contact your admin to add the template, then you'll be able to select it.

When will I get expiration reminders?​

RAM sends automatic reminders based on your agency's notification settings — typically at 30, 14, 7, and 1 day before expiration. Your agency admin configures these timing settings.

Can I upload a photo of my certification card?​

Yes. When adding or editing a certification, you can upload an image (JPG, PNG) or PDF of your certificate. This helps with verification and record-keeping.

Specialties​

What's the difference between a certification and a specialty?​

  • Certifications are specific qualifications you've earned (CPR, EMT, SARTECH)
  • Specialties are roles or skills your agency tracks (K9 Handler, Team Leader, Medical Officer)

Specialties often require one or more certifications. For example, a "Medical Officer" specialty might require current EMT and CPR certifications.

Why can't I be assigned a specialty?​

The specialty must be activated by your administrator. Specialties require at least one linked certification template before they can be activated and assigned.

Assets & Equipment​

How do I check out equipment?​

  1. Go to Inventory or Assets
  2. Find the asset you need
  3. Click Assign or Check Out
  4. The asset is now assigned to you

Your agency may use QR codes — scan the code on the equipment to quickly view and check out assets.

How do I return equipment?​

  1. Go to the asset or My Assignments
  2. Click Return or Check In
  3. Update the condition if needed
  4. Confirm the return

What do the asset status colors mean?​

StatusMeaning
Active (Green)Available for use
In Use (Blue)Currently assigned to someone
In Maintenance (Orange)Being repaired or serviced
Retired (Gray)No longer in service

How do I report a broken or damaged asset?​

  1. Open the asset
  2. Update the Condition field
  3. Add notes describing the issue
  4. Your administrator will be notified

Working Animals​

How do I see my assigned animals?​

Go to Animals in the main menu. You'll see animals assigned to you as a handler.

note

If you don't see the Animals menu, either:

  • Your agency hasn't enabled the Animals feature
  • You aren't assigned as a handler for any animals

Can the public see my animal's information?​

Only if your administrator has enabled public profiles and generated a QR code. Public profiles show limited, appropriate information — not your personal details.

Account & Security​

How do I change my password?​

  1. Go to My Profile → Settings or Security
  2. Click Change Password
  3. Enter your current password and new password
  4. Save

What are the password requirements?​

Passwords must have:

  • Minimum 10 characters
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character (!@#$%^&*)

Why was I logged out?​

RAM automatically logs you out after a period of inactivity to protect your account. The timeout duration is configured by your agency administrator.

Administrators​

How do I invite a new team member?​

  1. Go to Team or Roster
  2. Click Invite Member or Add Member
  3. Enter their email address
  4. Select their initial role
  5. Send the invitation

They'll receive an email with a link to create their account.

Why can't I activate a specialty?​

Specialties require at least one Certification Template to be linked before activation. Make sure you've:

  1. Created the certification templates your specialty requires
  2. Linked those templates to the specialty
  3. Then activate the specialty

How do I enable/disable features?​

Go to Agency Settings → Features to toggle features like Assets, Animals, Certifications, etc.

Can I recover deleted items?​

Some items go to a trash/archive where they can be recovered within a certain period. Check Archived or Deleted sections in the relevant area.

Troubleshooting​

The page isn't loading correctly​

  1. Try refreshing the page
  2. Clear your browser cache
  3. Try a different browser
  4. Check your internet connection

The interface looks too big (or too small) on my monitor​

RAM is built for the typical web standard of ~96 pixels per inch. On a high-density laptop screen (Apple Retina, recent Windows laptops with HiDPI panels) the interface looks compact and crisp. On a standard desktop monitor (most external 1080p / 1440p displays) the same interface can look noticeably larger — text, buttons, and cards take up more physical space. This is normal and affects every web app, not just RAM.

Easy fix — adjust your browser zoom:

ResultWindows / LinuxMac
Zoom outCtrl + -Cmd + -
Zoom inCtrl + +Cmd + +
Reset to 100%Ctrl + 0Cmd + 0

Most users on standard desktop monitors find 90% zoom comfortable; users on small high-DPI laptop screens sometimes prefer 110%. Your browser remembers the zoom level per site, so you only have to set it once.

If you've adjusted browser zoom and the layout still doesn't look right, submit a support ticket with your screen resolution, browser, and a screenshot.

I'm not receiving email notifications​

  1. Check your spam/junk folder
  2. Verify your email address in your profile
  3. Confirm notification settings with your administrator
  4. Add notifications@rescueagencymanager.com to your contacts

Something isn't working as expected​

  1. Use the in-app Support menu to submit a ticket
  2. Include details about what you expected vs. what happened
  3. Screenshots are helpful

Still Have Questions?​