Dashboard Overview
When you sign in at app.rescueagencymanager.com, you land on your dashboard. It shows what needs your attention and gives you quick routes to the things you do most.
The Three Pages
Along the top of the Dashboard area you'll see three buttons:
| Page | What it shows |
|---|---|
| Dashboard | What needs your attention right now |
| Agency Info | Who your agency is, how to reach it, who the administrators are, and the agency in numbers |
| My Profile | Your own membership, contact details, emergency contacts, service totals, and certifications. See My Profile |
The Dashboard Page
Header Buttons
| Button | What it does |
|---|---|
| Calendar | Opens the activity calendar |
| Log activity | Opens your service log so you can record time (hidden if your account is read-only) |
| More actions (⋮) | Opens the Classic dashboard, the previous layout |
The Attention Line
Under the title, one line appears only when something needs you. It can include the number of upcoming activities, certifications expiring, and assets needing attention. Select any part to go straight to that page. If nothing is due, it says you have no upcoming deadlines or items requiring attention.
Sections
| Section | What it shows |
|---|---|
| Coming up | Activities in the next 30 days: ones you're assigned to, plus public ones open to sign up |
| Recent activity | Your three most recent service log entries |
| My assets | Your personal assets and agency assets assigned to you that are due soon or overdue |
| Online now | Other members who signed in within the last fifteen minutes |
| My certifications | Certifications expiring within 90 days. Red means within 30 days. The Expiring count on the My Certifications page uses the same 90 days |
| My activity | Your service hours, training hours, deployment hours, and deployments |
In My activity, use This month, This year, or All time to change the period. Service hours include training hours.
Agency Overview (Administrators)
Administrators also see an Agency overview section covering the whole agency: members by status, certification health, and agency-wide hours, with links to the roster and reports.
Which sections and menu items you see depends on your role and on which modules your agency has turned on. See Roles & Permissions.
Navigating RAM
Left Sidebar
The sidebar lists the areas available to you. Typical items:
- Agency (roster, reports, documents, and, for administrators, subscription and settings)
- Activities (calendar, activity list, and your service log)
- Rapid Alerts
- Certifications
- Assets (My Assets and agency assets)
- K9 Assets (if your agency uses working animals)
- Archives and Audit Logs (each its own item, shown only to members with access)
The Need Support button at the bottom opens help options.
Top Bar
| Item | What it does |
|---|---|
| Your name and agency | Shows who you are signed in as |
| Chat icon | Opens agency chat |
| Notification bell | Alerts and messages |
| Support icon | Opens RAM Support: help documents, My Tickets, a new ticket, or an enhancement request |
| Your photo or initials | Opens the account menu |
Account Menu
Select your photo or initials to find:
- My Profile
- My Acct. Settings
- My Tickets
- Agency Profile, Agency Settings, and Subscription (Agency Admins only). A member who holds a permission that opens an Agency Settings page reaches it from Agency in the left menu, then Agency Settings on the top bar
- Dark Mode / Light Mode toggle
- Logout
New Version Banner
When RAM is updated, a blue bar appears at the bottom of the screen: A new version of RAM is available — click to reload. Nothing reloads on its own, so you won't lose work. Select it when you're ready, or dismiss it with the X. The bar stays hidden while you have unsaved changes.
Mobile Access
RAM works in a phone or tablet browser, and the layout adapts to smaller screens. To add it to your home screen:
- iPhone: Safari, then Share, then Add to Home Screen
- Android: Chrome, then Menu, then Add to Home Screen
What's Next?
- Complete your profile
- Add certifications
- Review account settings
- Find your agency's contact details and documents
- Message other members in Chat
- See call-outs in Rapid Alerts
Need Help?
If something on your dashboard doesn't look right:
- Refresh the page
- Check with your agency administrator
- Submit a support ticket