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Working with Animals

If your agency tracks working animals (K9s and others), the K9 Assets section appears in your left-hand menu. This page explains when it shows up and how to find the animals assigned to you. For the full admin workflow — adding animals, handler assignments, veterinary and certification records — see the Animal Management guide.

Animal Management is an optional module

Animals is turned off by default. An Agency Admin enables it under Agency Settings → Feature Settings. If you don't see the K9 Assets menu and your agency works with K9s, ask your admin whether the module is enabled.

When the K9 Assets section appears​

The K9 Assets section shows in your menu once the Animal Management feature is enabled for your agency. Individual animals then appear beneath it for any animal assigned to you — as the primary handler or through an active handler assignment.

What's in the K9 Assets section​

For everyone (when the feature is on):

  • Agency K9s — the agency's full animal roster
  • K9 Settings — administrative settings (Agency Admins only)

For each animal assigned to you, an entry with:

  • Profile — the animal's detailed profile
  • Certifications — the animal's certifications
  • Training Log — the animal's training records

Troubleshooting​

I don't see the K9 Assets section​

  • Check the module is on. Ask your Agency Admin to confirm Animal Management is enabled in Agency Settings → Feature Settings. It is off by default.
  • Confirm your agency access. Make sure you're signed in to the right agency and your membership is active.

The section is there, but my animals aren't listed​

  • Check your assignment. You'll only see an animal if you're its primary handler or have an active handler assignment (not expired).
  • Refresh the page. Your assigned animals load when the menu first opens.

For agency administrators​

Enable the module​

  1. Go to Agency Settings → Feature Settings
  2. Enable Animals / K9s
  3. Save

Assign an animal to a handler​

  1. Open Agency K9s
  2. Select an animal to edit
  3. Set the Primary Handler, or create a handler assignment
  4. Make sure the assignment is marked active